Botlhale AI bets big on South Africa’s multilingual call centres

When you call a customer care service line, you’re likely to hear from a representative that “this call is recorded for quality purposes.” The promise of that message, ensuring quality, is what South Africa’s Botlhale AI is betting on, particularly for conversations that happen in African languages. Founded in 2019, Botlhale AI provides businesses with conversational AI tools and

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